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EHN Canada

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Call Centre Operations Manager, Admissions

Title: Call Centre Operations Manager, Admissions
Department: Admissions
Reports to:  VP Operations and Marketing

Company Summary 

EHN Canada is the country’s largest provider of mental health and addiction services, with inpatient operations in most provinces and an in-person and virtual outpatient program. It has tripled in size over the past four years as it adds new locations and programs. It now helps over 2000 patients and their families each year and work with governments and employers across Canada. 

EHN Canada is a company with a purpose. It believes that every Canadian has the right to mental health and addiction services that are accessible (i.e. little/no wait times); affordable (i.e. paid for by your government or employer) and excellent (i.e. using outcomes measurement and evidenced based practices).  If it doesn’t do this, nobody else will. 

EHN Canada is constantly innovating, with new programs such as parents with kids, eating disorders, mood and anxiety programming, and a youth intensive outpatient program. 

Job Summary 

EHN Canada has a wide market presence which includes referrals and advertising. This generates a large amount of inbound phone calls and online inquiries from potential patients with mental health conditions, their families, or referring professionals. They seek to learn more about EHN’s programs before scheduling an admission.  

All inquiries for programs in Eastern Canada (four locations) are serviced by the call centre at EHN Canada’s corporate headquarters in Toronto. This is typically the first point of live contact with patients. Since they often call in during a state of crises, this requires staff to be knowledgeable and compassionate.  

The Call Centre Operations Manager is responsible for overseeing and developing internal operations for this department. They play a key role in managing external communication processes to ensure excellent customer service levels to potential clients, family members, and professional referral contacts. 

This position will be tasked with upgrading the department by incorporating new technology, eliminating redundancy, creating regular data and metrics tracking reports, team design, lead flow design, sales process design, moving antiquated processes to electronic, creating a systematic flow of information to other departments, implementing quality assurance practices, training staff in consultative sales techniques, and then documenting standard operating procedures into a playbook used for scaling growth.  

This upgrade will require consent and support from multiple stakeholders across the organization. The Call Centre Operations Manager will be the catalyst for this change, requiring them to possess long-term relationship building, collaboration, negotiation, and project management skills.  

Since EHN Canada is growing rapidly, this position will be required to grow the department in a fast-paced startup environment. 

Job Function & Duties 


Qualifications:


Professional Attributes:

Qualified candidates should submit resumes to Human Resources Department, at [email protected]. For further information, please visit our website at www.bellwood.ca.

Bellwood is an employment equity employer.
If you should require accommodation during the interview process please contact human resources.

Apply Now

Mental Health & Addiction Clinician

Position Description:

Bellwood Health Services, part of the Edgewood Health Network, is a nationally recognized, accredited Addiction and Mental Health Treatment Centre, with a 35-year history of serving Canadians from across the country. Bellwood is currently recruiting for a Mental Health and Addiction Clinician to join the inter-professional program including psychiatry, family medicine, psychotherapy, occupational therapy and nutrition. This is an exciting opportunity to join a seasoned, inter-professional team that is focused on quality care, by using best practice treatment, teamwork and respect.


Responsibilities:


Qualifications:

The position is part of the IAMAW bargaining unit. Qualified candidates should submit resumes to Human Resources Department, at [email protected]. Bellwood is an employment equity employer. If you should require accommodation during the interview process please contact human resources.

Apply Now

Web Designer

Position Description:

EHN Canada, a nationally recognized and accredited network of addiction treatment centres with over 30 years of restoring Canadian lives, is looking for a Web Designer to join a multi-disciplinary, data-driven, agile, and fast-paced team. EHN Canada is focused on aggressively growing its digital footprint and establishing the organization as the clear leader in addiction treatment and mental healthcare in Canada.

The Web Designer will work closely with the Digital Marketing Team by designing, creating, and maintaining visual elements to communicate ideas on our websites, social media, email campaigns, digital articles, ads, and videos. The ideal candidate has exceptional organizational skills and attention to detail but can over deliver quickly on simultaneous projects with minimal supervision. You must have a strong sense of ownership and pride in your work, and regularly demonstrate successes using data when possible.


Responsibilities:


Qualifications:


Extras:

Please submit your application to the Human Resources Department at [email protected] Your application must include the following:

  1. Cover Letter
  2. Resume
  3. Portfolio of creative that demonstrates the above responsibilities and requirements

Only those candidates to be interviewed will be contacted. EHN Canada is an equal opportunity employer and strives to ensure that its hiring process meets the needs of all persons with disabilities. As such, EHN Canada will provide reasonable accommodation for any applicant, as requested during the hiring process.

Apply Now

Trauma and Addiction Counsellor

Position Summary:
The Trauma and Addiction Counsellor works with patients in CTAP and TPIP. The purpose of this position is to help patients: develop skills to self-regulate mentally, emotionally, and somatically; lessen symptoms of trauma; begin recovery from addictions if applicable; develop and achieve goals during treatment, understand how trauma has impacted their lives and relationships; prepare for continuing care and reintegration to their home life. The Trauma and Addiction Counsellor also provides education about trauma, addiction, and the process of recovery from both, and communicates regularly with patients’ referrers, and family members.

Responsibilities:


Qualifications:

Edgewood Health Network (EHN Canada) is an equal opportunity employer and strives to ensure that its hiring process meets the needs of all persons with disabilities. As such, EHN Canada will provide reasonable accommodation for any applicant, as requested during the hiring process.

Submit Applications to:
Attn: Human Resources Department
Email: [email protected]

Apply Now

Psychiatrist

EHN-Canada’s dedicated treatment team takes the time to understand each client personally. The Edgewood Health Network (EHN) Canada offers a unique approach to the treatment of addiction and related mental health disorders across the country. We offer a wide range of options, depending on each individual’s specific needs.

We are currently seeking an ADDICTIONS PSYCHIATRIST for 4 days/week. 

Duties include evaluation and treatment in residential addiction setting, particularly with clients presenting with mood and anxiety, PTSD, personality disorders and substance use disorders.

Qualifications:

Competitive salary options available.

Interested physicians are invited to email, fax or mail, their current curriculum vitae to:

[email protected]

Lena Taylor, Human Resources Department 2121 Boxwood Road
Nanaimo, BC Canada, V9S 4L2
Fax: 250-751-2758
For more information about EHN-CANADA, visit www.edgewoodhealthnetwork.com

Apply Now

Clinical Counsellor

Edgewood Health Network (EHN) brings together a North American network of addiction and mental health providers. EHN centers have over 50 years of combined clinical experience providing best practice, comprehensive treatment options to patients, families and health care practitioners. EHN has ambitious aspirations to continue to expand the network to offer the best possible care and support to our patients and clients, growing organically and through acquisition.

Edgewood, located in beautiful Nanaimo (Vancouver Island) BC, is an internationally renowned, accredited and licensed private residential treatment facility. Edgewood specializes in treatment for addition and concurrent diagnoses with full time clinical, medical and psychiatric staff.

The primary function of the Clinical Counselor is to identify, evaluate and treat clients who have sought treatment for problems related to substance use/process addictions and concurrent mental health challenges.  

The Clinical Counselor is engaged in the following therapeutic work:

Experience and Qualifications:

Edgewood is an equal opportunity employer and strives to ensure that its hiring process meets the needs of all persons with disabilities. As such, EHN Canada will provide reasonable accommodation for any applicant, as requested during the hiring process.

Apply Now

Psychiatrist – Locum Opportunity

The Edgewood Health Network (EHN) Canada offers a unique approach to the treatment of addiction and related mental health disorders across the country. We offer a wide range of options, depending on each individual’s specific needs. Addiction and other related mental health problems are serious, persistent and challenging, but so are we. The journey to recovery is never easy. But we are confident that we will navigate it successfully – together. Edgewood is seeking a Psychiatrist to assist in our addictions and mental health facility located on Vancouver Island.


Job Responsibilities and Duties:


Qualifications:


Interested physicians are invited to email, fax or mail, their current curriculum vitae to:

[email protected]

Lena Taylor, Human Resources Department

2121 Boxwood Road
Nanaimo, BC Canada, V9S 4L2
Fax: 250-751-2758
For more information about EHN-CANADA, visit www.edgewoodhealthnetwork.com

Apply Now