Admissions Counsellor (EHN Outpatient – Edgewood Nanaimo)

Edgewood Health Network (EHN Canada) is a national network of addiction and mental health treatment services with over 75+ years of combined experience serving Canadians. This is an exciting opportunity to join a seasoned, multi-disciplinary team that is focused on quality care, by using best practice treatment, teamwork and respect. EHN Canada is hiring multiple Outpatient Admission Representatives in the Admissions Department to support the East and the West. This position has the possibility of being remote.

Job Description:

The Admissions Counsellor is the initial contact person for individuals, corporations, mental health professionals, etc. wishing to obtain information related to Edgewood Health Network outpatient programs and services. As a brand ambassador for EHN Canada, the Admissions Counsellor plays an integral role by obtaining preliminary client information and screening for suitability of an admission to one of our programs. The Admissions Counsellor will respond to inbound inquiries with appropriate recommendations and work towards filling available outpatient programs across EHN Canada. The Admissions Counsellor uses consultative selling, while providing emotional support to potential clients, with the goal of providing seamless entry into outpatient treatment for those struggling with mental health and/or addiction issues. We service clients across Canada and shifts vary according to business needs.

Job Function and Duties:

  • Answers inquiry calls/chats/emails/faxes in a timely manner and assesses eligibility for further assessment or admission of potential clients.
  • Provides information on outpatient programs and services available across the Edgewood Health Network or provides information/referral to external providers as appropriate.
  • Conducts structured intakes and completion of financial and administrative forms as necessary.
  • Proactively case manages clients. This includes communicating with client, family, referents, other health care professionals or organizations, legal professionals, and other external parties, as required.
  • Documents all communication with clients, family, and referents in CRM /EMR.
  • Act as liaison for community referral agents i.e. EAP representatives, occupational health organizations, advising of a client’s admission and providing documentation as needed.
  • Prepare and maintain client files.
  • Maintain open communication with other interdisciplinary team members regarding client cases and attend team meetings as required.
  • Preparing reports, data management including data entry as required.
  • Is flexible to the changing demands of the business unit, including changes in process or the addition of duties.
  • Other duties as assigned.
  • Staff will work a variety of shifts including weekdays, evenings, weekends, holidays and on-call.

Basic Qualifications:

  • Post-secondary degree or diploma (Addictions/Mental Health or Business preferred).
  • 2+ years of sales or customer service experience, or relevant experience in addictions/mental health.
  • Highly skilled communicator, fluent in English, with a strong ability to interact effectively with all potential clients. Bilingual (French) considered an asset.
  • Self-motivated, with a drive for over-performance and a strong desire to help people in crisis.

Preferred Qualifications:

  • Proven success in overachieving quotas and targets.
  • Excellent communication, teamwork, and people management skills.
  • Ability to build pipeline and achieve acquisition/revenue targets.
  • Exceptional interpersonal skills with demonstrated ability to effectively communicate and influence (written and verbal).
  • Experience (professional or otherwise) in the field of addiction/mental health
  • Personal involvement/experience with/in recovery is an asset

 

What We Offer:

  • Competitive compensation package
  • A company paid Benefits Plan
  • A friendly and fun working environment
  • On-going learning and professional development
  • Internal growth and opportunities
  • Paid day off for your birthday
  • Company-funded celebrations and more!

Qualified candidates should submit resumes to Human Resources Department, at [email protected]. We will also accept resumes via mail. For further information, please visit our website at www.ehncanada.com

Edgewood Health Network (EHN Canada) is an equal opportunity employer and strives to ensure that its hiring process meets the needs of all persons with disabilities. As such, EHN Canada will provide reasonable accommodation for any applicant, as requested during the hiring process.

Safety precautions against COVID-19

COVID-19 should not prevent someone from being able to receive life-saving addiction and mental health treatment. Rest assured that we are taking every step possible to protect our current patient population from contracting the infection.

Our facilities have policies and protocols in place to protect patients, including screening new patients, limiting visitors, and moving aftercare groups to online meetings.

Continue to our action plan to see what we are doing to protect our patients from COVID-19.