Multi-Year Accessibility Plan

This accessibility plan outlines the policies and actions that Bellwood Health Services have, or will put in place to improve opportunities for people with disabilities.

Statement of Commitment

Bellwood Health Services is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity.  We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

Accessible Emergency Information

Bellwood Health Services is committed to providing customers and clients with any publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary, and in a timely manner.


Bellwood Health Services will provide training to employees, volunteers and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members.

Bellwood has taken the following steps to ensure employees are provided with the training needed to meet Ontario’s accessible laws by January 1, 2015.

  • Company training program including training all staff, volunteers and students on Accessibility laws, Human Rights laws along with providing company AODA policy and procedure education sessions.

Going forward, Bellwood has included this education as part of the required training that all staff are given upon hiring.

Information and Communications

Bellwood Health Services is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their communication and information needs.

Bellwood has taken the necessary steps to make all new websites and content on those sites conform with WCAG 2.0, Level A as of January 1, 2014.

Bellwood has taken the necessary steps to make sure existing feedback processes are accessible to people with disabilities upon request as of January 1, 2015.  We will provide, or arrange for the provision of accessible formats and communication supports as needed, upon request, and in a timely

Bellwood has put a policy in place to make sure all publicly available information is made accessible upon request as of January 1, 2016.  Bellwood will consult with the person with a disability making the request in determining the suitability of an accessible format or communication support, upon request, and in a timely manner.

Bellwood will take the necessary steps to make all websites and content conform with WCAG 2.0, Level AA by January 1, 2021.


Bellwood Health Services is committed to fair and reasonable employment practices.

Bellwood has taken the following steps to notify the public and staff that, when requested, we will accommodate people with disabilities during the recruitment and assessment process and when people are hired.

  • Job applicants are notified of this commitment to accommodate persons with a disability through the recruitment and selection process by posting this information online, in job postings, and through verbal, electronic and written communications.
  • Interviews are conducted in a format that best works for the applicant with a disability.
  • Company policies for accommodating employees with disabilities will be included with offer letters in a format requested.

Bellwood has taken the following steps to put in place a process for developing individual accommodation plans and return to work policies for employees that have been absent due to a disability.

  • Bellwood will accept employees request for accommodation in good faith, unless a legitimate reason otherwise presents itself.
  • Bellwood will ensure alternative approaches and possible accommodation solutions are investigated and records of accommodation requests and actions taken are kept.
  • Bellwood will grant accommodation in a timely manner and provide documented plans to employee and supervisor.
  • Bellwood will create return to work policies and provide education to staff.

Bellwood has taken the following steps to ensure the accessibility needs of employees with disabilities are taken into account if using performance management, career development and redeployment processes.

  • When assessing and improving employee performance with those employees with a disability, related activities will include Human Resources reviewing with management the needs of the employee with a disability and their accommodation plans.
  • When providing opportunities to employees with a disability to add new responsibilities and or increase accountabilities, related activities will include Human Resources reviewing with management the needs of the employee and their accommodation plans.

Design of Public Spaces

Bellwood Health Services will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. Public spaces include:

  • Recreational trails/beach access routes
  • Outdoor public eating areas like rest stops or picnic areas
  • Outdoor play spaces, like play grounds in provincial parks and local communities
  • Outdoor paths of travel, like sidewalks, ramps, stairs, curb ramps, rest areas and accessible pedestrian signals
  • Accessible off street parking
  • Service related elements like service counters, fixed queuing lines and waiting areas

Maintenance of Public Spaces

In the event of any temporary disruptions to accessible services, whether it be for preventive or emergency maintenance, every reasonable effort will be made to provide advance notice, limit the disruption, and provide an alternative solution.

When disruptions occur, Bellwood will provide notice by:

  • Posting notices at the point of disruption, and in other strategic locations in the building
  • Inform by any other method that may be reasonable under the circumstances

Feedback Process

Bellwood shall provide customers with the opportunity to provide feedback on the service provided to customers with disabilities. Information about the feedback process will be readily available to all customers and notice of the process will be made available on our website or at reception. Feedback forms along with alternate methods of providing feedback such as verbally (in person or by telephone) or written (hand written, delivered, website or email), will be available upon request.

More Information

Noreedah Dean, HR Manager, 416-495-0926
[email protected]

Joshua Montgomery, Director of Operations, 416-495-0926
[email protected]

Jim Moutsanas, IT Department, 416-495-0926
[email protected]